The world comes down to two types of people:
Those people that are full of empty promises, and those people that are not.
You know the type?
People who say they’ll do something, and then when it comes to the actual doing, they’re MIA [Missing In Action].
They are nowhere to be seen and the promise is unfulfilled.
The job is not done.
Incomplete.
When I was at University….
There was a friend of mine who was notorious for making grand promises that were never realised… so much so that his nickname [used behind his back] was FOS.
He was full of it.
Which was disappointing, because empty promises aside, he was a really nice guy.
But, you just couldn’t reliably plan anything with him.
As a boss, as an employee…
As an employee, as an employer, you want to be known for turning up, and showing up, and getting stuff done.
You want to be known for being a person of your word.
You want to be known for being reliable.
You don’t want to be known for being unreliable, or for letting people down.
You don’t want to be known as a person whose word can’t be trusted, because you fail to deliver.
People who fail to deliver are a real pain.
Life is too short to have people like that in your life.
There are too many nice and likeable people out there to socialise with without having to deal with these “Gunnas”.
A “Gunna” is someone who says:
“I’m gunna do this. And I’m gunna do that…”
And in reality they don’t end up doing anything.
All that they can be relied upon is the fact that they’re gunna do nothing.
You don’t want Gunnas as friends, or as associates, or as employees.
Let them go and be friends with each other and go work for each other.
Doers are much better.
It is always nice to be known as a person of your word.
And it is always nice to have trustworthy and reliable friends, and associates, and employees, who not only will say that they will do something, but ACTUALLY DO do what they say they are going to do.
They complete the task at hand.
The difference between a doer and a gunna?
A doer knows their limitations. They know when to accept a task and when to decline a task. A doer never takes on too many tasks at the one time, because the doer knows that the more you have to do often results in you actually completing less.
A doer is practical and reliable.
A gunna on the other hand, cannot decline. A gunna takes on way too many tasks and rarely completes one of them.
A gunna is followed by or surrounded by a long list of incomplete promises or tasks.
And a gunna sees no problem with this behaviour
A gunna sees their role in life as being of some assistance, whether or not they complete their task, when in fact all they are being asked to do is to complete a certain duty.
People who start things but never finish them are painfully annoying at best, and distressingly frustrating at worst.
A gunna will often fail to attend a certain engagement or appointment, or will turn up late, and believe that their behaviour is acceptable, despite the disappointment that they create by their actions.
A gunna amongst your employees…
When you find that a gunna has accidentally been employed in your organisation, you need to extricate this gunna from your business as quickly as possible, and move rapidly into an organised damage control to minimise the long-term harmful effects that the gunna has caused.
Surgical extraction of the gunna is the only remedy. Nothing else will work.
A gunna never changes. They just stay gunnas.
In the words of author Jim Collins:
“Get the right people on the bus and in the right seat, boot the wrong people off immediately.”
When you meet a gunna socially:
When you meet a gunna socially, identify them quickly, and then say this:
“It was nice meeting you.”
And move away.
And don’t look back.
There are plenty of nice people in the world…
There are plenty of nice people in the world. You don’t need any gunnas.
You don’t need to know them socially.
You don’t want them as employees. Why would you pay them?
And you do not want them as clients or customers or patients. They fail to attend appointments. They make the lamest excuses and promises.
They cannot be trusted.
They waste your time.
And you never get that time back.
And by having them around in your life, they eat away at your faith in human nature.
Kick them out of your head, and jack up the rent there.
Life is way too short to tolerate these parasites.
***************
LIVE Workshop: Dr David Moffet and Jayne Bandy:
“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”
If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday November 25, 2021 in Sydney, NSW.
*****
Need your phones monitored?
Are you concerned about the number of calls that are not being answered as best they can be?
You need Call Tracking Excellence.
For the cost of a less than one cleaning per week, you could have your phones being answered much much better….
Convert more calls into appointments…Click the link: http://www.calltrackingexcellence.com
Call Jayne on 1300 378 044 or email Jayne@theDPE.com for more details.
*****
Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.
You can order your copy here: Click Link To Order
*****
The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.
Email me at david@theupe.com
Leave a Reply