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Five Topics Your Dental Team Members Should Never Discuss With Your Patients
One of the big questions that I always am asked is how do I get my staff to talk to... read more
To Be Successful, Copy Success. Simple Lessons You Can Use that I Learnt at Augusta National…
If you want to be successful, copy success.
This is the simple message that one of my mentors keeps reminding me... read more
The Big Mistake of Failing to Diagnose, Present, and Schedule Complete Dentistry – Is Your Team Really On Board?
I was chatting with a fellow coaching colleague the other day about the performances of dentists and dental office clients,... read more
Removing the Onboard Terrorist from your Dental Office…
Last month I wrote about the effects of having underperforming team members employed at your dental office http://wp.me/p2c8zv-c1
Inspired by an... read more
The Three Big Mistakes Most Dentists Are Making
I’ve been reminded on calls and in meetings and workshops that I’ve held this week that Dental Practices need to... read more
Maximising The Use Of The Fine Art Of Regrouping In Your Dental Office.
Last night here in Sydney there was nothing on TV.
And I mean NOTHING!
I surfed the channels and in desperation settled... read more
It’s About Being Their Friend
I often say when discussing The Ultimate Patient Experience with clients and with prospective clients, the feeling we want to... read more
Three Key Components of a Dental Business and Why Most Dental Offices are Missing Two of Them
In his book, No B.S. Ruthless Management of People and Profits, Dan Kennedy says that the number one imperative governing... read more
If There Is No Point Then What Is The Point?
This week, a quotation from five years ago by my friend James Malinchak appeared as a memory on my Facebook... read more
Hire Slow and Fire Fast!
Hire Slowly and Fire Quickly.
Usually, in dentistry, it’s the other way around.
Usually dentists, as business owners, tend to hang on... read more
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