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“If you keep behaving as if you are the soup Nazi, then pretty quickly, your clients and patients will wear thin of your arrogance and narcissism, and will…”

“As a dentist it is your duty to remove pathology from the mouths of your patients. It is your duty to help your patients have healthy mouths.”

Your Point Of Difference Is Your “Secret Sauce”.

“The people who matter are those that need help asap, and now… and not five days later….”

One of the things I say in my regular monthly webinar presentation telling dentists how to grow their practices, and be ready to sell their

“When your customers realise and appreciate that you and your team have made the efforts, that’s when your business truly becomes a FIVE STAR Customer Service organisation.”

“…when you narrow your view and your thinking, you become negative, and narrow minded…”

“Do you commit to improving yourself and getting better?”

“….nobody out there wants to die 25 years before they have to, either?”

“If they don’t take up your recommendation, then in the long term, they’re going to be worse off, and they will regret not following your advice….”

“Nobody ever reverses their way to success…”

“Inclusion is one thing. But it sucks if it diminishes results.”

“The displaying of arrogance can create a power imbalance and can definitely foster resentment.”

“We should never arrive at a huddle with problems. Problems need to be addressed and attended to well in advance of the huddle.”

“Complacency is characterised by a lack of motivation to improve or strive for better.”

“Are your dental office team members working on that principle of being the best that they can possibly be, each and every time that they represent your brand?”

“By embracing knowledge and fostering a mindset of continuous learning and openness, you can overcome ignorance and improve your relationships and business practices.”

“To maximise the benefits of your daily morning huddle, it’s crucial to have a structured agenda. Here’s what should be included in every successful morning huddle…”

“Do you feel upset when you don’t get what you think you deserve, even if you haven’t earned it? Do you frequently feel deserving of special treatment?”