Be Decisive. Make Decisions Quickly. Do you know this quote? “Successful people make decisions quickly [as soon as all the facts are available] and change them very slowly [if ever]. Unsuccessful people make decisions very slowly, and change them often and quickly.” –...read more
Nobody likes last minute surprises, especially when those surprises relate to a change of plans, or to bad news.
If the change of plan is a sudden change of plan that deviates to a path that was never conceived as being possible, or a path that is too different from the original path decided upon, then that will not be good.read more
Other People’s Perceptions May Not Be Your Reality Have you ever tried to discuss the workload of school teachers with a teacher? Working only six hour days… having to take twelve weeks of vacation each year…. And then there’s high school teachers. They don’t even...read more
Employing The Right Customer Service People On Your Team I’m often asked these questions about staff: “How do I make my staff more customer service oriented?” “How do I make my staff be nicer to my customers?” “How do I get my staff to be more attentive to the needs...read more
The Six Types Of Practice-Owning Dentists It was Thomas Watson who said: “I think there is a world market for maybe five computers.” That’s Thomas J. Watson, who served as chairman and CEO of IBM between 1914 and 1956. He made that statement in 1943… He’s not to be...read more
People Do Business With People They Like. Take a look at all of your relationships out there and tell me one thing you see that they all have in common? When you look at the people we call our friends and all the people we have a business and professional relationship...read more
You Must Make A Profit One of the things that surprises me when I talk to dental practice business owners is how little emphasis they put on profit. Most of the time I find their core beliefs are based on being busy. And gross. Most dental owners believe that if...read more
The Four Things We Must Achieve When Providing World Class Customer Service In Our Dental Practices.
The Four Things We Must Achieve When Providing World Class Customer Service In Our Dental Practices. In the process of providing World Class Customer Service in our Dental Practice, our goal should always be to achieve as many of these following four outcomes as...read more
Are You Counting Or Guessing Your Dental Practice Numbers? I have a dentist client who is right on top of her numbers. She knows them all. On a daily basis. She has her finger on the pulse… On the pulse of her business. Each day she knows how her business is going...read more
Are You Respecting Your Patient’s Time? I was on a call today with a coaching client. It was interesting because the client had asked me whether I could begin the call fifteen minutes earlier than scheduled because the patient that was due for their appointment at the...read more
As A Business Owner Are You Proactive Or Reactive? A lot of businesses out there are operating on a re-active basis rather than operating on a pro-active basis. Proactive is better. When your business is operating reactively, it is not in control of its own destiny. A...read more
Are You Getting It Right? This week just gone I had the pleasure of accompanying my wife Jayne to Melbourne, where she presented her One Day Masterclass to a large group of motivated dental professionals. Motivated to improve their dental practices and to take those...read more
We Don’t See What We Don’t See Sometimes you need a second set of eyes. Good eyes. And I’m not just talking about dental loupes. As a business owner, sometimes you need to have a second pair of eyes looking out for you. A guardian angel perhaps? Someone who has got...read more
Are You Trying To Please Every One Of Your Customers? One of the great fallacies of business is the statement that you need to please all of your customers all of the time. Yet this is an impossible thing to do… Just think about it… Availability You cannot be...read more
Don’t Let Consensus Fool You Into Making A Wrong Decision Consensus is an amazing thing. Doing things because others do it can often be a poor excuse when it comes to common sense and also to breaches of the law of the land. Dental computer software. Dental computer...read more
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