Blog

All In All It’s Not Just Another Brick In The Wall

“In life and in business, there will always be SHONKY PEOPLE ready to take advantage of any unsuspecting ‘wood duck’...

What’s The Benefit To You Of Pretending To Be Invisible?

“The benefits of the more courteous behaviour are significant.”

How Many Systems Is Enough?

“Is your business staying on the straight line to success?”

The Business Culture Determines All Of The Business Processes

“As a customer, life is too short to be doing business with someone that you don’t like.”

Are You Communicating Correctly? Or Are You A Soup Nazi?

“If you keep behaving as if you are the soup Nazi, then pretty quickly, your clients and patients will wear...

“To Watch Or To Fix? That Is The Question…”

“As a dentist it is your duty to remove pathology from the mouths of your patients. It is your duty...

Your Point Of Difference Is Your “Secret Sauce”.

“When your business is so generic that price is the only differential that your customers have to determine whether they...

I Just Want To Talk To A Human…

“The people who matter are those that need help asap, and now… and not five days later….”

Supposedly A Noble Profession…

One of the things I say in my regular monthly webinar presentation telling dentists how to grow their practices, and...

Great Customer Service Is Not Like Goldilocks…

“When your customers realise and appreciate that you and your team have made the efforts, that’s when your business truly...

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