Creating The Internal Culture In Your Dental Practice That Empowers A World-Class Team

For a dental practice [or any business for that matter] to truly unleash and realise its MAXIMUM POTENTIAL it must strive to operate with processes that flow smoothly for each customer every time, creating a stress-free environment for them to do business with you.

A business that is a pleasure to do business with, where the processes for each customer’s visit, interactions, and transactions are SEAMLESS and flow smoothly and are without stress is indeed a business that consumers will seek out.

Businesses with these qualities don’t just happen by magic.

They are built on a CLEAR AND CONCISE SERVICE VISION that embodies the very world-class essence that the business is trying to create.

The essence of any business that wants to truly be the best it can be must be built on a sound foundation of Customer Service Principles and Actions, and WORLD-CLASS METHODOLOGIES.

When James McManemon, General Manager of The Ritz-Carlton was asked:

“If you were starting a new business, any business, and wanted to make customer service your value proposition, what would you do first?”

He replied:

“The first thing I would do is create the Service Vision for the Company. Be crystal clear with what the company’s vision is, and be able to articulate that extremely well. Then I would hire talent based on that same belief, only adding employees that share those service values, and finally create the processes and training to achieve that Service Vision.”

What McManemon is talking about here is the establishment and the fostering of a superior INTERNAL CULTURE. He’s talking about team members all working together with the same beliefs and mindsets and VISIONS, using methodologies that are indeed truly WORLD-CLASS that totally eliminate chaos, allowing every member of that team to function smoothly and seamlessly and as one, as a truly empowered team.

Successful businesses achieve their success by focussing all of the processes in their business and all customer interactions on logical sequences of WORLD-CLASS METHODOLOGIES delivered seamlessly and systematically without fuss or fanfare in a stress-free environment.

Being able to create and maintain that INTERNAL CULTURE of a powerful team using logical systems based on that well thought out sequence of WORLD-CLASS METHODOLGIES is one of the defining actions that sets your dental practice apart from all of your competitors.

Your existing patients and your new patients will greatly appreciate the thought and care that has gone into the creation of these sequences of methodologies all delivered by a powerful team with a very strong and precise internal culture and belief.

Taking a dental office from  being a business that operates in chaos, and that appears to makes things up as it goes along  to being a well-structured and well-organised entity following LOGICAL SYSTEMS, will truly have your practice enjoying smoother flow and less stress during each work day.

With time this allows you to unleash the true maximum potential of the business that you have created.

As I’ve said before, for your dental practice to truly achieve well-earned respect within your community, every person working in your entire organisation must certainly believe that your dental practice is THE ONLY DENTAL PRACTICE in your city that is so highly empowered by its internal culture as to ALWAYS work with their patients for the one hundred percent best outcomes for those patients.

The well-respected dental practices in your community have established their position of standing because of their powerful team, their rock-solid internal culture and the World-Class Methodologies they seamlessly deliver, and deliver, and deliver, due to a number of complex reasons.


LIVE Workshop: Dr David Moffet and Jayne Bandy:

“How To Easily Run, Maintain And Grow The Ultimate Dental Practice In 2022 and Beyond”

If you’re sick and tired of drilling all day long, and not having anything close to what you deserve, to show for it… or if you’ve ever wondered, “What can successful dentists POSSIBLY know, that I don’t?”… then register for this LIVE workshop Thursday April 28, 2022 in Brisbane QLD

Click here for more details.


Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link:

Call Jayne on 1300 378 044 or email  for more details.


Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order


The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

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