Dealing With Things. Because Things Will Happen….

Despite our best intentions there will always be things that happen.

Things we don’t want to happen.

Things we never think will happen.

Things that shouldn’t happen.

And things we think that should not happen to us.

But it does. They do.

How we survive in business is so much dependent upon the way that we deal with things that happen to us.

Pray for the best but be prepared for the worst”

I’ve heard this phrase used on occasion throughout my life’s journey. It’s an excellent mantra to live by.

I always expect best outcome. And I am blinded by best outcome so much that everything that may prevent me from reaching my desired outcome is purely a blur.


But I am not oblivious to the possibilities of events distracting me from my outcome.

I am prepared for them.

There are a lot of people who work their lives upside down and back to front compared to this.

They become paralysed by the thought that something will go wrong, or could go wrong, despite the odds being so minimal, and as a result of this contemplation of the worst, they never ever take that step forward toward what they desire.

And it may not be toward a lofty goal or target.

It may only be toward something better.

But the fear of something not going as it should can prevent people from taking any action at all.

When things happen that divert you from your goal, take fresh aim.

There will always be distractions and diversions.

A true champion recognises these as inconsequential potholes along the freeway of life, and even when they occur, he refocuses on the original goal.

He takes fresh aim.

He does this because he knows the value of what he wants to achieve.

And he knows the journey is part of that accomplishment.

Staying still and not doing anything is never the correct answer.

But for some, the pain of inaction is more comfortable than the fear of actions not turning out as we would want.

“Be prepared”    –  Baden Powell

The Boy Scout motto was to always be prepared.

And what a great motto that is.

Not be oblivious. Or reckless.



Have you ever noticed that justice seems to end up being done?

Whenever there is focus upon a result, the little things, the distractions, seem to sort themselves out.

And that’s a good thing.

It means we can get on with getting on with what we want to achieve.

“Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative (and creation), there is one elementary truth that ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favor all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamed would have come his way. Whatever you can do, or dream you can do, begin it. Boldness has genius, power, and magic in it. Begin it now.”

William Hutchison Murray


The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

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