Doing This One Thing Will Fill Your Appointment Book

What is one thing you can easily do that will add significant value to your clients and have them coming back for more?

What is one small thing that costs next to nothing to implement and will engage your customers more?

This one thing is so easy to do.

But it is also so EASY NOT TO DO.

And that one thing that you need to do is to use your customers’ names when you talk with them more frequently than you are doing now.

Dale Carnegie wrote:

“Remember that a man’s name is to him the sweetest sound in any language – it is his badge of individuality.”

When we make a point of using a person’s name in conversation with them it raises their awareness, and they pay more attention to us and to what we are saying.

Conversely, when you fail to use someone’s name as often as you really should, this acts as a distraction away from the important conversation that you are trying to have.

But don’t take my word for it…

Carnegie also noted that the using of people’s names during conversation will automatically:

  • Increase your popularity
  • Help you in your business or profession
  • Help you win friends
  • Give sparkle to your social contacts

The more times that you use a person’s name when you are in conversation with them, the more they will pay attention to you and the more likely they will be to follow through with the instructions that you are sharing with them.

Run your own test.

If you don’t believe me, then run your own test for thirty, sixty, or ninety days.

Conclusively, you will find that the more times you use someone’s name with them in conversation, the more they will acquiesce to your suggestions and recommendations.


Need your phones monitored?

Are you concerned about the number of calls that are not being answered as best they can be?

You need Call Tracking Excellence.

For the cost of a less than one cleaning per week, you could have your phones being answered much much better….

Convert more calls into appointments…Click the link:

Call Jayne on 1300 378 044 or email  for more details.


Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order


The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

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