Important Customer Service Tips To Implement In Your Dental Practice During The Covid-19 Emergency

Here are some important practices that you and your dental team need to be on top of during this latest wave of the Corona Virus Covid-19 Emergency.

When Patients Are Visiting Your Dental Practice

The current protocol is to screen patients by questioning them as to whether they could possibly have become infected with Covid-19.

These questions are:

  • • Do you have any flu-like symptoms, such as sore throat, fever, cough, or shortness of breath?
  • • Have you recently travelled overseas?
  • • Have you been in close contact with someone who is a confirmed case of Covid-19?

Also let your patients be aware that employees are screened with the same questions.

Show your patients at your practice the preventive measures you are implementing.

Let your patients know the how and why it is business as usual.

What to say to patients when they call on the phone with concerns and fear about the Corona Virus.

Explain to these callers that you are screening all patients coming to your dental practice as per the WHO guidelines.

Explain to your patients that leaving things until a later date may cause irreparable damage that may not be able to be addressed quickly on a future date.

Explain to your patients the importance of their dental treatment and the reasons they are better off having that treatment done now rather than later.

Be Available

Some dental practices look at quit times as being a time to close up shop.

We don’t know how long Covid-19 is going to have its effect on society’s day to day processes.

Make sure that there is always an opportunity for new and existing patients to receive treatment at your practice.

You don’t want to miss out on seeing significant treatment because you decided to work less hours.

Use Time Wisely

Smart and intelligent dental teams look to work on their communication skills, learn new protocols, refine their processes, and educate when opportunity presents itself.

Take time to “sharpen your saw”.

There are so many more….

There are so many other smart things you should be doing during these uncertain times, to sure up your dental practice and to prevent patients from bleeding out of your office [figuratively speaking].

To make sure that you are doing all that you can, please join me and Jayne Bandy on a live webinar today at 400pm AEST Sydney time when we will be discussing the 10 URGENT STEPS all Dental Practices need to be following to SURVIVE during the Corona Virus Pandemic.

Here is the link: Click here to register for the webinar