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It’s all Customer Service!!
The simplest and easiest and most cost effective way to improve your dental business is to focus on customer service... read more
Are You Wowing Your Patients Enough?
I’m an advocate for always providing World Class Customer Service in the Dental Office. In fact, I’m so fanatical about... read more
Five Simple Ways Your Team Members Can “Set Up” Your Preamble, So You’re GUARANTEED To Have Great Chemistry And Rapport With Virtually All Of Your Patients!
One of the things that “C type” dentists find difficult to do is to strike up a conversation cold with... read more
It’s Not Just About The Teeth…..
This is a true story.
I’ve just started back playing regular competition golf after three years away from the game due... read more
Tomorrow Is Always Another Day….
A dentist I know well has recently had some staffing issues.
Sometimes a loss of staff, or change in personnel, can... read more
Are You A Dentist Or A Salesman?
I often hear dentists say to me:
“I’m a Dentist. Not a Sales Person.”
Which is an interesting thing to say.
When you... read more
Are Your Dental Customers Feeling Your Appreciation?
The thing about great service is that it stands right up there and slaps you in the face.
You see, great... read more
It’s All In The Extra Detail
So, last week I got to spend two days workshopping in the basement of a house in Atlanta.
And you might... read more
Building A Better Patient Experience In Your Practice
I love presenting my workshops.
One of my greatest sources of inspiration for me comes from the input I receive my... read more
The Three Purposes Of Being In Business
What’s the purpose of being in business?
Well, there are three purposes.
Why would you bother ever going into business without looking... read more
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