Related Posts
What’s Your Number?
I had the pleasure of playing two rounds of golf this week at Pinehurst North Carolina with a retired dentist... read more
Customers Are People Too
I wrote recently about an experience I had with my telco [let’s call them Telstra] and their poor management of... read more
"I Can Do It On My Own." Said No-one Great Ever!
It’s funny.
You wouldn’t go and have just one piano lesson and expect to play the Brandenburg Concerto straight afterwards?
Perfectly?
Or even... read more
The REAL Business Of Dentistry
There are many catch cries and clichés that ring out in business when it comes to the discussions on running... read more
Thought Without Action? Worthless….
My weekly email from Dan Kennedy arrived in my inbox this morning.
His comments about taking action in business are perfect... read more
Other People’s Perceptions May Not Be Your Reality
Have you ever tried to discuss the workload of school teachers with a teacher?
Working only six hour days… having to... read more
Is Your Reception Desk Killing Your Customer Service?
Say there were a large number of people who need transporting across a river.
Every day.
In both directions.
And all you have... read more
A Smile Is All You Need To Start….
One of the first things you need to have to be able to present a good impression is a warm... read more
It’s all Customer Service!!
The simplest and easiest and most cost effective way to improve your dental business is to focus on customer service... read more
Customer Service Fail!! Customer Service Lessons are Everywhere!! – Part III
Sadly today, I experienced another serious Customer Service Fail.
Well not just one, but rather two. Two serious customer service fails... read more
Leave a Reply