As a coach David you have been an inspiration to us all and we have learnt a great deal from you over the past twelve months. My team at the Dental Lounge has and will always continue to progress with what you have taught us. We are very grateful to you for helping us all grow both professionally and personally.
– Dr. Kate Smith. Robina. Queensland.
David is very passionate about helping dental offices go from average to great by making them stand out from the crowd via his writing and coaching services. I was a client of David’s coaching for over 2 years and in that time have been able to more than double the turnover of my practice, grow and develop my team and wean my patients off me be being the only person they wanted to interact with and allowing my team to take a more supportive and active role in the office. Our patient base has grown and we pride ourselves on being ahead of our game when it comes to customer service and care. The keys to success are a willingness to take action, know your numbers and train your team. David comes from within the profession so his been there done that approach means he really understands the pressures of dentistry, the pitfalls and the way to succeed.
– Dr. Rachel Hall. Kenmore. Queensland.
David gave an excellent presentation. Informative, thought provoking and highly enjoyable. Excellent. Really changed my mindset on a few things. Stimulating and Reinvigorating. I am so looking forward to putting so much of this into use in practice. I would heartily recommend the course.
– Dr. Ian Crutchley. Belfast. Northern Ireland.
Even after thirty years in treating patients as customers David is able to open our eyes again towards better customer service. David, I really enjoyed your presentation and you are very pleasant to listen to.
– Dr. Carsten Blok. Copenhagen. Denmark.
I just wanted to thank you for a great couple of days in London. I very much enjoyed my time with you and the group and got a great deal out of it. I’m now clear on what needs to happen to take my practice to where I want it to be. I think I can see what needs to be done; I just now need to do it. I’ve a lot to put into place to make the necessary changes, but I’ve started already.
– Dr. Adrian Mullish. Watford. England.
A lot of good observations on what makes the difference between a normal practice and a successful one. Inspiring fixes. Highly useful. Yes, better understanding! Most of it should be applicable Monday morning. Great stuff!
– Dr. Claus Donvang. Arden. Denmark.
Really enjoyed the detail and explanations given throughout the two days on why the system works. Loads of hints and tips on creating the Ultimate Patient Experience. Venue excellent. Food great. And David and Jayne were very welcoming.
– Illona McLay. Falkirk. Scotland.
David is very charismatic and keeps the presentations interesting; engaging with us the audience. He has a proven record of success and this is very motivating, helping me make an achievable positive difference to the practice. I learnt it is okay to ask questions to a patient regarding cancellations without being rude. It’s about the interest and care that’s within the question.
– Yasmin Lawton. Dartmouth. England.
A great experience overall. My favourite is the “Secret Service”. And the great examples of how to implement the various strategies and different ways of improving the customer journey. Implementing just a few of the things discussed would make a BIG difference.
– Alex Chiciu. Glasgow. Scotland.
I liked the practical advice of phrases to say and phrases NOT to say.
– Dr. Henrik Helsengreen. Oberwil. Denmark.
I enjoyed David’s book very much but I felt the workshop emphasised the importance of a good team in more detail. I feel more confident after attending the workshop . The training has left me feeling highly motivated to move our practice forward. I look forward to implementing new protocols, tracking and sharing what I have learnt with my staff. Thank you.
– Natalie Moore. Downpatrick. Northern Ireland.
This workshop was jam-packed with ideas to improve our practice and convert more phone enquiries into patients. I also loved the power of patient experience and learning how to get more online testimonials.
– David Staughton. Hawthorn East. Victoria
In the changing climate this workshop is extremely relevant. Presenters were excellent and approachable. I thoroughly enjoyed how to better the experience of my patients during their dental visits.
– Dr. Leah Machmud. Bundoora. Victoria.
The workshop did shine the light onto areas that will make us improve and would love to have my staff trained at this in the future. A lot that I can take back to reinforce in our practice.
– Dr. Khumo Tlhalerwa. Tumut. New South Wales.
Thank you for everything David.
– Dr Toni Pijoan. Barcelona. Spain.
I read the book and understood the broad concepts and implementing Secret Service. So it was great to delve deeper into the specifics of implementation with more detail using interesting examples.
– Dr. Eugene Boje. Dartmouth. England.
David Moffet is the master of customer service and defining what it takes to present yourself as a high quality professional establishment – one that valuable clients will appreciate and want to continue to patronize and “give you their business”. “EXCELLENT COURSE!”
– Dr. Abraham K. John. West Hartford. Connecticut.
Thank you David for a great day. Refreshing, insightful and motivational! Helpful step by steps, relevant stories, and engaging personality.
– Dr. Vadi Vojdani. West Lakes. South Australia
Thank you David for a great day. I definitely can use your tips on Monday. I go home now with a very clear mindset on my business carrying forwards, especially my staff selection. Advice on front desk reception was gold!
– Dr. Linhlan Nguyen. Kaleen. ACT.
Our office 100% follows all Dr Moffet’s systems. I am proud to be a part of today’s seminar. Absolutely honoured to attend. I now have a better understanding of how to take care of difficult “shopper” patients and phone calls. We will definitely use it in our office on a regular basis. Thank you for sharing your wisdom!
– Vera Fudin. Brooklyn. New York.
Fantastic day and well paced. Valuable and important information that will change the way you practice. Simple systems that can be implemented immediately.
– Dr. Danny Tsimiklis. Ridgehaven. South Australia
Very informative! Even though I have many systems in place in my office, I learned some new, and even more effective strategies. Well worth the time!
– Dr. Brad McConnell. Fort Worth. Texas.
It was a good reminder of things we need to implement in our practice, and good reinforcement of the things we are building.
– Jose Bautista. Bundoora. Victoria.
The two-day workshop is a great overview of the systems required for world-class customer service in the Dental Practice that Dr Moffet employed in his own practice. The information can be taken home and implemented immediately in the dental practice.
– Dr. Jeffrey Ferrer. Poughquag. New York.
For me, I will use all these systems and principles to re-organise my customer service. We have a lot of good points we are doing; it was never in a system like this! How to conduct a telephone conversation was very helpful.
– Dr. Oksana Pikh. Toronto. Canada.
“I have implemented the method. It works!” It might be awkward in the beginning, but after you master it, you reap the benefits.
– Jasmine Landeros. San Diego. California.
I think it was a very good workshop , very informative and I learned lots of good tips.
– Jessica Brown. Poughquag. New York.
I thought it was great to think about what we’re teaching some patients when we are talking to other patients.
– Dr. Tom Novak. Weatherford. Texas.
Concrete, no holds barred information!
– Dr. Victor Truong. Bay Point. California
Concrete, improved methods of verbage for doctor communications with patients. Good ideas and pearls to up our game with customer service.
– Dr. Steven Hatcher. Greensboro. North Carolina
Workshop and concepts were wonderful
– Dr. Kiyan Mehdizadeh. San Diego. California
Better understanding. Yes. I liked learning to open my mind to seeing things through the eyes of the patient. I see the world differently.
– Dr. Bo Crofoot. Sugar City. Idaho.
I enjoyed interacting with everyone who came to the course today and I look forward to taking back many ideas to our office. Dr Moffet was very passionate about everything that he spoke about.
– Dahlia Ortiz. Poughquag. New York.
I enjoyed the Q&As. Most seminars and workshops do not allow for so many questions. We are happy to know about the things my office is doing already and we learned so many more.
– Dr. Alastair Woods. Dublin. Ireland.
I now understand the importance of customer service. Totally agree with the concept. I know I need help to tailor fit these principles into my practice.
– Dr. Tom Yan. New York. New York.
Re-enforcement and awareness. I liked the focus on the Vision for the office. Overwhelming, there was a lot of great information. I certainly learned a lot. I am excited to implement as much as I can.
– Christine Ramtallie. Poughquag. New York.
I was excited to learn more details about using World Class Customer Service in the Dental Office
– Dr. Heung Joo Sung. Ellicot City. Maryland
Hi David, Remember me from Brisbane and then Sydney? I just wanted to thank you for the change you have made to my practice. I have always loved my work, and love playing ‘dentist’ in my community. The last six months have been a pure joy. Not kidding! I have two staff who just love to help patients and see how far they can go to make all this work. We go thru some of your weekly emails and see if we can find little pearls of wisdom that we can use to excel in our day. They enjoy this a lot. My husband summed it all up with ‘just be nice’! But it is more than that. It’s the true giving of our selves and connecting with people and showing respect to each and every person. Our bottom line has increased from week one (June?). We pay all our bills early now can plan ahead. Increased my super by heaps. And the staff will get a big fat bonus at Xmas. And likely be rewarded each month for their efforts thereafter. So thank you! Truly from our hearts. It can never go backwards as it has become the new norm. And feels good. Happy days! Sincerely, Laura.
– Dr. Laura Damas. Burleigh Heads. Queensland.
I attended the UPE Perth workshop a couple of months ago.
With years of research, David has implemented a system that has worked wonders for himself and many others. Soon after, I blocked off two days and discussed my findings with our staff. The result? We had over 30 actions to undertake, some actions we were already doing, but wanting to improve. This workshop will take us a to a new level in customer service. Although similar to other telephone skills workshops, this is by far the best one I have seen in terms of converting new patient calls into appointments in your book. Our new patient numbers for the past two months are significantly higher. Yes, I can recommend attending! Happier clients and a happier me! Looking forward to the second module later this year in Sydney, David!
– Dr Ian Yiannakis. Midland. Western Australia.
Fantastic Seminar! David, many thanks for imparting practical and useful information in such a fun and interactive manner! It was a wonderful opportunity to learn how to make a dental practice more rewarding and more enjoyable. You presented clear and practical advice that I can take back to the practice and start applying straight away. I am excited and inspired to go back to the practice and start implementing the Ultimate Patient Experience!!!
– Dr Chris Lauf. Aspley. Queensland.
In 2016 I attended several courses produced by David Moffet and found that they explored in great detail the intricacies of social interactions in the dental clinic in a way that had never been presented to me before. David then presented a series of solutions to these daily social dilemmas which were designed to build positive relationships with patients and at the same time get the treatment completed. Nothing Machiavellian or sales like here – just appropriate, comprehensive management of the situation by the dental team.
As I was impressed by David’s high level of ability in the microcosm of social interaction I then engaged him as a consultant for assistance with management of the macro issues of practice planning and management. David has a wealth of personal experience as well as consultancy experience and is an excellent guide through these uncertain waters and I have made positive changes that would have been delayed forever without his support and guidance.
– Dr. Stephen Dunstone. Hackham West. South Australia.
A very comprehensive course on an automated customer service system that can be implemented into the dental practice. I got lots of lines of how to communicate to patients to increase understanding and acceptance of treatment.
– Dr Nhi-Tran Quach. Coomera. Queensland.
I have attended numerous seminars over the last thirty years, but never attended one that deals with the fundamentals of practice effectiveness as well as Dr. David Moffet’s Ultimate Patient Experience. If you really care about your patients and your own success don’t miss this extraordinary opportunity.
– Dr. George Klein. Toorak. Victoria.
Thank you David for the practical advice that can be readily incorporated into my team’s protocols the next day at work.
– Dr. Ailin Teo. Geelong. Victoria.
David, your workshop provided all things we could use and easily implement. Thank you.
– Dr. Ian Fishman. Melbourne. Victoria.
David, thank you for presenting an easy to listen to workshop in a relaxed environment. You provided several useful points we can utilise on Monday.
– Dr. Billy Choi. Fortitude Valley. Queensland.
I enjoyed the personalised attention which also allowed for a more relaxed atmosphere for discussion. Thank you for explaining the best way to handle the “Shopper” phone call.
– Dr. Peter Nguyen. Panania. New South Wales.
Excellent workshop for a new dentist or a practice with a lack of communication within their practice. Topic about the “Shopper” was well explained. I will be implementing the best material straight away.
– Belinda Bodkin. Honeysuckle. New South Wales.
I’ve come away with a better understanding of how to improve customer service in my practice. I enjoyed the small workshop and how it allowed everyone to join in the conversation. The course has also helped to change my mind about patient treatment.
– Dr. Nigel Seeto. Broadbeach. Queensland.
Thank you David. Your course was an eye-opener.
– Dr Ray Seong-Wan Hong. Zillmere. Queensland.
Communicate. Communicate. Communicate.
– Dr. Andrew Nixon. Honeysuckle. New South Wales.
Very clear, good advice, David. Thank you.
– Mariano Frias. Melbourne. Victoria.
David, I enjoyed the day. It has motivated me to revisit all of the service touch points that I am presently glossing over, and will save me a lot of money in wasted marketing costs.
– Dr. Chris Darby. Prahran. Victoria.
David, your course made it clear that we need to set the bar higher than where it is currently at my practice. I look forward to working with my staff going forward and implementing many of the strategies learned today.
– Dr Adam Eduati. Blackburn. Victoria.
Because I actually studied Dr Moffet’s book before I came in and implemented some of the strategies in the book, I think I took a lot from the course. I appreciated how Dr Moffet addressed every question and related to it during the lecture.
– Dr. Yahia Sameh. Coffs Harbour. New South Wales.
I appreciated the emphasis on customer service and how to make it all about the patient and make them feel important and well looked after.
– Dr. Shubhra Purohit. Tullamarine. Victoria.
Reminder of what excellent customer service can achieve. Really entertaining. Great educator!
– Dr Jason Loong. Karawara. Western Australia.
David Moffet’s workshop was truly inspiring, entertaining and informative. I thoroughly enjoyed it and would not hesitate to return and to recommend it to other people.
– Jo Wakefield. Kallangur. Queensland.
Great workshop David. Very clear and precise. I now have a good understanding of what needs to be done.
– Dr Tony Ricci. Magill. South Australia.
David’s down-to-earth approach and in depth knowledge is fabulous. The practical slides that we can take back to staff are great! Really liked the opportunities to discuss actual experiences and anecdotes. It was great that practice owners can speak frankly. Everything excellent thank you David
– Theresa Lauf. Aspley. Queensland.
Fantastic system! There was so much more to customer service than I had imagined. I am looking forward to implementing this system.
– Dr Matthew Kei. Fernvale. Queensland.
Hi David, I really enjoyed the day yesterday. I’ve been to quite a few seminars over the years on practice management usually from non-dentists or Americans, and I never get motivated to change anything. So I was a bit sceptical regarding what I might get out of your seminar. Suffice to say I was pleasantly surprised! When I get a moment I’m going to type up some notes and run off copies for my staff so we can discuss what we need to do. So thank you.
– Dr. Andrew Langton-Joy – Canterbury, Victoria
Hi David, it has been a pleasure listening to you today. I had to rush to the airport at the end of the workshop so didn’t get to say goodbye properly. On the flight back to Brisbane, I started reading your book. I have to say it’s quite a pleasant read and I couldn’t put the book down for an hour. Didn’t get to have my nap as planned on the plane … but no complaint. What I took away from your workshop is the mindset and attitude of the Dental Practice to provide ultimate experience to the team and patients. Although I can’t apply all your methods in my current practice per se, I can definitely apply the principles. What I enjoyed more from reading your book is your journey from a humble start to your ultimate success, and your philosophy, attitude and effort. I could resonate with that and found inspiration to build my practice as how I envision it to be. I definitely came away from the day with a better understanding of what I need to do.
– Dr. Lily Chiu. Ashgrove. Queensland.
Great no nonsense implementable systems and philosophies.
– Dr. John Tia – Artarmon, NSW
Many thanks for your comprehensive course on Saturday in Brisbane. I have learnt so much from your course, more than I had imagined I would! Dr. Moffet you are a very knowledgeable Dentist and businessman. It was an incredibly educational experience for me and all of which were not taught at university. I am very excited to take this knowledge and start making changes to our practice! I have applied some tips from the course already today and have seen the instant successful results. We are very excited to implement your strategies to our practice and hopefully one day having you on board as our coach.
– Dr. Susan Nguyen. Charters Towers. Queensland.
Proven systems. I’m leaving with greater knowledge enabling us to teach our staff these points.
– Dr. Sam Jones – Goolwa, South Australia
Thank you Dr. David Moffet for the most informative event you conducted in Brisbane last weekend. Your presentation for making a dental surgery more profitable provided me with some very useful actions I am able to implemented immediately to start this journey. Looking for guidance on how to make your dental practice more profitable? Listen to Dr. David Moffet and his innovative solutions.
– Ronni Manoa-Hofbauer. Toorak. Victoria.
Great presentation, David. Thank you!
– Dr. Galina Razbash. Bentleigh, Victoria.
A very different and eye-opening side to dentistry. I’m looking forward to making some changes to our practice.
– Dr. Zuzia Zykus. Darlington. Western Australia.
A new perspective from the patients’ point of view. An eye opening experience!
– Dr. Jim Wang. Batehaven, NSW
Great insights and a different perspective. Thank you for presenting in a logical and enjoyable manner. Recommended to all Dentists who care.
– Dr. Suzanne Lim. Stirling. Western Australia.
A good understanding of the importance of the basics in Customer Service. The patient centred approach was the best part of the course.
– Dr. Priya Naik. Bendigo, Victoria
David, I just finished reading your book – I purchased it yesterday. Your seminar yesterday was the ticket! Thanks. I came across as being negative and skeptical when I first walked up to you at the start of the day. However, my mood changed very quickly once I realized that many of the activities that you spoke about, I’m currently implementing – and even more of the points you made, we (as a practice), are failing at! I take personal responsibility for everything that happens in my practice – I’ve focused too much on the clinical aspects of my practice and not enough on the people – both my loyal staff and many patients who have been dear to me – and continue to be wonderful friends. There have been many opportunities in both my personal and dental life that I have not grabbed a hold of: Implementing world-class customer service and having a fulfilling career in dentistry is now my new goal since the start of the year. My focus is now to be more on personal relationships more so than the clinical treatments (focus on which has led me to where I currently am). I am interested in some coaching with you – however, I would like the opportunity to strive forward with the information you have given me for the next 4 months. I believe at that point I will have some fundamentals in place that you can review and provide constructive critique. The timing was perfect. I’m just about to start reviewing our systems around the New Patient. This was just the ticket…AND realistic. Dental consumers deserve better and the only way to deliver is for us to get better.
– Dr Alex Huszti. Valentine. NSW.
Thank you David for an information packed day and for sharing your wealth of wisdom and experiences with us! The course has opened my mind up with regards to wowing patients, having better systems and scripts in place for a more organized practice.
– Dr. Janet Woon. Willetton. Western Australia.
Hi David! I just wanted to thank you for the truly mind-blowing seminar yesterday. I was so excited to try everything, I think I flew home yesterday evening in my car! I couldn’t wait to get back and develop systems with my staff. I started the orientation of my staff at lunch today… they seem excited, too. I also got to try out some of the new phrases on my patients today. Fun!
I was particularly appreciative of the eye-opening change of perspective of what a Dental Office should be about. You’ve given us great tools. So good to finally meet you in person. I thoroughly enjoyed the day!
Got way more than I expected!
– Dr. John S. Markel. Millersville MD. USA.
David has a wealth of knowledge in delivering exceptional and ultimate service in the Australian environment, and he’s done it! I’ve left with some very good tools to help implement these skills consistently and seamlessly.
– Dr. Remo Fanelli. Gladstone. Queensland.
David, thanks for a great course mate. I got writer’s cramp trying to take notes. Really excited about this material. I have done other coaching for years but not got this detail on this aspect (you focused on this topic more). You covered many ideas and things that need to be put into formal systems, scripts and training. Even though the concepts were not new to me the way you brought it together was great and I am now more motivated to do something. I am now much more clear what I need to do to make this happen.
– Dr Paul Rollason. Forest Lake. Queensland.
David you are a terrific teacher and communicator. The importance of great communication is what I took away from today. It’s the little things done well which can make all the difference in our patients’ experiences.
– Dr. Erich Paschkewitz. Scarborough – Queensland.
Outstanding! Great ideas that can be implemented immediately to not only improve the quality of your patients but ultimately to get off the managed care tragedy that has taken over dentistry!
– Dr. Baxter T. Bender. Atlanta GA. USA.
The enthusiasm of the speaker re-enthused me! I have multiple systems in place that I can now make MORE perfect. I can see how this will add to my bottom line straight away. My staff will truly appreciate today also – they look for direction and leadership. Thanks David.
– Dr. Laura Damas – Burleigh Heads. Queensland.
Lots of food for thought and many practical tips that can be implemented in the Dental Office tomorrow.
– Dr Lisa Wilkie. West Perth. Western Australia.
The course identified aspects in our practice that we can improve upon.
– Dr. George Papadopolous. Leederville. Western Australia.
David, an excellent presentation. Have taken home an educated system to improve the hand-over.
– Dr. Gaurav Madan. Naracoorte. South Australia.
I liked how you emphasised retaining patients who value their Dental Health and creating a memorable pleasant experience for them, as opposed to just treating them. Thank you, David
– Dr Geetu Lohan. Nelson Bay. NSW.
Really inspiring and eye opening. Things we never considered before.
– Dr Brian Chen. Jannali. NSW.
I took away great points for better practice management and you reminded me to break away from monotonous behaviour by the team towards patient management.
– Dr. Nitish Grover. Christies Beach. South Australia.
David is a great teacher with great ideas that are simple to implement in day-to-day practice.
–Dr. Shivani Gupta. Shell Harbour. NSW
This course helped reinforce concepts that I had heard of. Coming from a successful dentist the tools and tips felt much more practical.
– Dr. Ali Shakoori. Lismore. NSW.
Had time to think about several strategies to create the Ultimate patient Experience. Thank you David, you made the day very lively.
– Binitta Babu. Marangaroo. Western Australia.
It was good to hear all the fine tuning that makes or breaks Dental Practices. Thank you David.
– Dr Shahrukh Mody. Woodvale. Western Australia.
A Dentist that knew about everything I had gone through.
– Dr. Vincent Lok. Thornlie. Western Australia.
Good course. I took away some gems that I can implement immediately. Thanks.
– Dr. Vilas Menon. Bedford. Western Australia.
The “F.O.R.D.” and the “LOVE=TIME” were enlightening. Thank you for affirming that good manners goes a long way. I thoroughly enjoyed the day.
– Dr. Fiona Vu. Alexander Heights. Western Australia.
Thank you for your presentation. Loved your view of how we communicate with patients and staff.
– John Domingues. Stirling. Western Australia.
Hi David. Great to meet you yesterday at your workshop and be able to listen to a snippet of your wealth of knowledge. I was hoping to ask you about your coaching programs, and try see if it was something that could work for our practice. We definitely see the importance of phone skills, and would be keen on a program that covers that either from Jayne or yourself.
– Dr. Vu Ngo. Redland Bay. Queensland.
David, thank you for providing us with better language skills for answering the phone and for emphasizing the power of great handovers in the office. I now know the importance of practice and role-play needed for our Office to become even better at what we
– Dr. Jodee DeFinnis. Shavertown PA. USA.
The protocols and concepts expanded by David outline a pathway, well directed and signposted, that if followed with little deviation will lead to the predicted outcomes promulgated. Thank you David for illuminating the pathway and signposting in a way easily understood.
– Dr. Graham Miller. Kippa-Ring. Queensland.
Hi David. Thank you for the wonderful presentation on Sunday. I have thoroughly enjoyed the occasion and really excited to start implementing all the new strategies to take our customer service to a new level. I’d love to attend your two-day follow on workshop and find out more. Also, do you have any workshops for our staff as well? I thought it would be really good for the staff to attend your lectures. Look forward to meeting you again.
– Dr. HyunSoo Yu. St Kilda. Victoria.
I learned a few important points in this seminar especially the importance of Front Office People as part of the team.
– Dr. Bernadeth Santos. Langwarrin. Victoria.
You provided a systematic approach to making every step of the patient visit different to what they are probably used to. Absolutely! Better to start now as a new Office, rather than later. Thank you, David!
– Dr. Adam Marengi. Sudbury MA. USA.
I really appreciated the cementation of importance of tracking, excellent customer service, phone answering, marketing and skills practice. The “hot tips” were great and I will implement them first thing on Monday. You introduced two new concepts for me: Tracking cancellations and adding financial incentives for answering the phone after hours to book in new patients. Thank you David!
– Dr. Kristina Cain. Brisbane. Queensland.
I am now more motivated to make my patients feel like they are movie stars getting red carpet treatment. Thank you David.
– Dr. Debbie Quail. Halls Head. Western Australia.
Thanks to David’s seminar I now realize that our lost patients are not necessarily leaving us to see a cheaper dentist or that they have lack of concern or motivation, but we have failed to deliver the higher level of customer service.
– Dr. Ian Yiannakis. Midland. Western Australia.
Thanks for the seminar David, I enjoyed it very much. I certainly have a lot of work to do putting new systems in place to improve new patient conversions and close the cracks! At least I have an idea where I am going now.
– Dr Cam Christophers. Bulimba. Queensland.
Good value for those on the stumbling blocks of how to get their practice to the next level.
– Dr. Arthur Shizaz. Glenside. South Australia.
David, I enjoyed your workshop. It got me thinking on the importance of correct communication skills, and what I’m doing right, and what I need to correct. I came away with the big understanding that I need to train my staff properly.
– Dr Robert Lin. Redland Bay. Queensland.
It’s been a great way to re-focus on what we do and how we do it. There is always room for improvement. Communication skills are definitely something that requires practice. We are bringing back the hot towels! Thank you David!
– Dr. Branka Starcevic. Gympie. Queensland.
Thank you so much for the presentation, David. Excellent content and great experience. Definitely many many great points I’m looking at applying in my practice. I thought it was amazing. There were so many gems in that one day that I can’t wait to implement.
– Dr Thomas Vo. Winston Hills. NSW.
The course gave me a motivation to be better!
– Dr. Taehee Lee. Leongatha. Victoria.
Concise and direct points to implement. I’m feeling that implementing the strategies you taught us will create exponential positive changes for our clients and for our dental team.
– Dr Melissa Giddings. Rose Bay. NSW.
I liked the concrete examples of what to do and say in different situations that happen on a daily basis in every practice.
– Dr. Kate Smith. Robina. Queensland.
I came looking for a recharge, and I got it!! David has a great depth of knowledge and is very easy to listen to and follow.
– Dr Peter Etcell. Fairfield. NSW.
David Moffet actually made me self realise subtle subconscious thoughts that the patients go through before, during and after their Dental Experience. I now am confident to direct a seamless dental journey, and make it a pleasurable experience for my patients.
– Dr. Vikram Vasisht. Townsville. Queensland.
I think along the same lines and believe that excellent customer service is the only way to have an essential point of difference. Thank you David.
– Dr Leonard Hoffenberg. Sydney. NSW
The content was good and well organised. An eye opener, really.
– Dr Chandy Koruthu. Geraldton. Western Australia
Some basic fundamentals that can be applied straight away. David provided easy steps to follow, that were clear and to the point.
– Dr Thorsten Dannheimer. Melbourne. Victoria
David, I now understand better ways of managing my Dental Practice.
– Dr Amanda Yu. Erina. NSW
David, Great session! Thank you for providing actual phrases I can use! Looking forward to seeing you later in the year at your next workshop.
– Dr Claire Kim. Strathfield. NSW
Great presentation, David.
– Dr Jim Wang. Batehaven. NSW.
Thoroughly enjoyed the workshop. Very informative. I left feeling confident about implementing further the subject matter discussed.
– Helen Yiannakis. Midland. Western Australia.
I definitely feel much better about implementing new strategies and systems into our practice. Great content. Thanks David.
– Dr Anthony Bowdler. Chermside. Queensland.
Yes, I definitely felt the programme was jam packed with “pearls of wisdom” and strategies to improve the patient experience in our practice.
–Dr Nhi Linh Quach. Fairfield. Queensland.
All information presented was relevant and easy to understand and easy to implement. All systems presented seemed very common sense but easily overlooked in a practice. I have appreciated all I have learned today.
– Dr Andrew Josey. Ipswich. Queensland.
I came away with a better understanding of how to implement Customer Service systems into our Dental practice. Dr Moffet knows his customer service and is very helpful to all questions and Dentists. He clearly knows his stuff!
– Eloise Webb. Cairns. Queensland.
I now know how to handle price shoppers better as well as using hygiene more effectively for co-diagnosis of treatment. Very inspiring David. Thank you!
– Dr Robert Gibbins. Cairns. Queensland.
David, your workshop presented me with an abundance of helpful tips and information that will allow me to better utilize my clinical time along with gaining the trust and confidence of my patients. I really get the importance of little changes being made to stop bad habits creeping in, helping to sustain long term growth of the practice and create long term financial stability.
– Dr Navin Sajnani. Ballina. NSW.
An inspiring day putting things in perspective and looking from the patients’ points of view. Easy to follow and very adaptable information.
– Kirby Cumming. Kenmore. Queensland.
I most enjoyed the practical advise to make positive changes to enrich our customer service, as well as the methods you mentioned to make my job more productive. Inspiring and confidence building information.
– Donna Sales. Ballina. NSW.
David, you provided us with a better understanding and some better ways of communicating with our valued patients. Thank you.
– Bradie Plumridge. Noosa. Queensland.
This course was a great way to brush up on a few more simple ways for us to improve on our communication with patients, and our phone skills.
– Jessica Quinn. Noosa. Queensland.
It was great learning about how it feels from the patient’s point of view, and learning the importance of making a great impression.
– Maegen Keech. Robina Queensland.
I now have a far better understanding of the handover involving the hygienist.
– Dr Ian Yiannakis. Midland. Western Australia.
Enjoyed how David related the workshop to everyday life. It was interesting hearing other dentists’ stories.
– Gayle Bowdler. Chermside. Queensland.
Great to have an AUSTRALIAN DENTIST talking about Australian practice.
– Dr Robert Harper. Richmond. Victoria.
Very informative and can be easily incorporated into our dental office. Thank you David.
– Robyn Wade. Kenmore. Queensland.
An enjoyable learning experience.
– Dr Phillida Noronh. Ballina. NSW.
Reinforced what we knew along with quite a few new gems! Thank you David.
– Dr Ian Crump. Noosa. Queensland.