Is Your Use Of Automation Driving Your Valued Customers Away?
“The more personable you are, and the more personable your means of contact are, the stronger your relationships will be with your patients.”
The Greatest NRL Grand Final Ever. Lesson Number Five: Never Bet Against A True Champion…
“Calling yourself the best, without the credentials, is simply lip service.”
Are You Allowing Smokescreens To Be Created As An Acceptable Outcome?
“When a patient fails to go ahead with diagnosed treatment as presented, it is because we as health care professionals have failed to educate them about the downsides of their choice of inaction…”
The Greatest NRL Grand Final Ever. Lesson Number Four: The Game Goes For Eighty Minutes For A Reason…
“The quality of the care and the service that your office delivers to your patients should not be affected by the time of day, nor by the day of the week that it is delivered.”
In Your Dental Practice, Are You Offering Your Patients BEST PRACTICE Options?
“Are you offering your patients BEST PRACTICE options that are best for the patient, or are you offering them only the treatment that you can do….”
“This May Be An Unwelcome Message”
“Success in any new market only comes when you serve the market in a way that they are currently NOT being served.”
Are Your Clients Paying For Ridiculous Add-Ons?
“Is there a surcharge on your services that your business would be better off not displaying?”
The Greatest NRL Grand Final Ever. Lesson Number Three: When You Can’t Perform Your Role, It’s Probably Best To Make A Sideways Move…
“Second best needs to be as good as best. Always.”
Are You Taking The Time To Publicly Acknowledge Your Referrers?
“Are you taking the time to connect with each new patient who lets you know that their very good friend has recommended your services to them?”
Beware The Serial Grass Cutter….
“Sometimes business can be a very cutthroat affair, where some people set out to go into a business venture that they know will cause harm to another business. Or another person.”
“You Know How To Take The Reservation. You Just Don’t Know How To Hold The Reservation…”
“A business’s solutions to their customers’ problems should always be customer centric, not business centric.”
The Greatest NRL Grand Final Ever. Lesson Number Two: When The Going Gets Tough You Need To Back Your Processes
“When the going gets tough, your disciplines and your processes that you know and trust will deliver you your desired outcomes.”
Are Your Team Trained To Prevent And Avoid Creating Disasters And Disappointments?
“There’s no excuse for making a customer feel undervalued and unwanted…”
The Greatest NRL Grand Final Ever. Lesson Number One: The Tide Can Always Turn
“If you want things to change, if you want things to get better, you must be committed to that change, and whatever it takes to achieve that change.”
If You’re Going To Offer Your Customers And Patrons An Elite Experience, Then Make It An “Experience”
“If you’re going to give your patients a gift, make it a gift of value, or a gift that shows that someone at your office has made some sort of effort.”
Here’s How To Outlast Those Businesses Who Will Want To Compete With You On Price
“There will always be competitors who come along and compete on price. But they won’t be you… at best they’ll be a cardboard cut-out of you.”
Are Your Customers Being Made To Wait Unnecessarily?
“If this sort of thing is going on in your dental practice, it could be the ‘silent killer’ that is causing patients to not come back to complete their treatment.”