This quote below from Art Linkletter came across my desk again recently, and I’ve written previously about its implications in the Customer Service space…
“Do a little more than you’re paid to. Give a little more than you have to. Try a little harder than you want to. Aim a little higher than you think possible, and give a lot of thanks to God for health, family, and friends.”
Art Linkletter was a Canadian-born American radio and television personality who lived to 97 years of age and was married for 74 years.
Wikipedia will tell you that Linkletter declined the opportunity offered by his friend Walt Disney to invest in Disneyland and the Disneyland Hotel, due to Linkletter’s doubts about the park’s prospects.
The story goes that Linkletter met his friend in a paddock in Orange County, but couldn’t get his head around the concept of a theme park, and a mouse.
Rumour has it that Linkletter recalls walking way from that meeting, out of the paddock, and saying that those steps that he took were the most expensive steps that he ever ended up taking in his whole life…. steps that he later regretted.
Wikipedia states that out of friendship for Disney, Linkletter volunteered his experience as a live program broadcaster to help organise ABC’s coverage of the Disneyland opening in 1955.
The park opening experience convinced Linkletter that Disneyland was going to be a huge success.
The key thoughts in this quote…
To me the two key thoughts in this quote are these:
“Aim a little higher than you think possible.”
and
“Try a little harder than you want to.”
These are internal thoughts that as human beings we need to be repeating and confirming to ourselves on a regular basis.
The extra mile, and going the extra mile, is where the magic happens.
Things don’t just happen because you think about them… you do need to take action and you do need to chart a course of action.
You do need to make a plan.
Action without a plan is illogical.
You need a sequence and processes that you can follow to achieve the results you desire.
And usually the best way to create a plan is to seek guidance from someone else who has knowledge and a proven track record in achieving the results you aspire to.
Once you have that plan you need to work that plan and work it hard.
A plan without action is just a piece of paper.
Joining a gym gives you a membership.
Going to the gym regularly gains you commitment.
Having a personal trainer to help you get things right creates accountability and removes distractions and roadblocks and speed bumps.
Sure, some people can achieve success on their own…
Sure, some people can achieve success on their own.
But 99% of successful people achieve their success with a team of trusted advisors and coaches that keep them focussed, so that they don’t get burned out by the efforts of wasted distractions and detours, and they can then concentrate all their efforts into aiming higher, and trying harder.
And achieving more.
More than they originally thought they ever would…
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