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Respect and Earning It

“A generation of parents and our entire public and collegiate educational system has almost entirely – and mostly, deliberately – failed at teaching young people about their debts.”

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Consistency Is The Key

“Everything needs to be done correctly all of the time. There are no silver medals or participation awards in the delivery of World Class Customer Service…”

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The Front Desk

“It’s time to throw out the lazy and the careless and the pointless that has crept into our dental office vernacular.”

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Next Man Up

“Where a key employee moved on, the departing employee was replaced by someone who ended up performing the role better….”

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